Performance Management

The purpose of the performance management function is to:

Promote a robust performance management culture, strive for continuous improvement and support those responsible for service delivery
Support the development and embedding of risk management across the Council
Contextualise and interpret performance and risk information to inform strategic direction and decision making and drive service improvement
Continuously review and develop performance indicators which measure both service outcomes and service quality
Support the Council in the preparation for inspection and other regulatory activity

In late 2009, the former PMG (Performance Management Group) and the ‘Lives We Lead’ project groups merged to become the Suffolk Collaborative. This has streamlined the governance arrangements for the strategic management of the ‘Suffolk System’. As a consequence, the performance management of LAA2 and Suffolk’s Community Strategy has been delegated to the Suffolk Performance Improvement Officer Group (SPIOG), who will highlight concerns in performance to the Joint LAA2 Scrutiny Panel and, where required, the Suffolk Collaborative.

Performance Management Reports

Quarterly performance reports will aim to give the most up to date quantitative information available supported with commentary from the delivery partnerships to provide an overview of performance activity in relation to all LAA2 targets and meeting Suffolk’s aspirations as set out in the community strategy.